Once your order has been placed and processed, go to our website and check the status of your order. Under the order number you will find the assigned carrier and the tracking number. Click on the link and you will be able to see how your order is progressing.

Delivery times depend on the destination country and the shipping method you choose. You can check them on our Shipping page.

Shipping costs are calculated and shown at checkout.

To issue your invoice, you must enter your NIF or CIF when placing your order. Once the order is confirmed, the invoice will be available to download from the order page.

We recommend checking your tax details before completing the order.

If you need to change your billing details or did not enter them during checkout, send us an email to posventa@tramasmas.com stating the following:

• Subject: Invoice order + order number
• Body of the email: include all your billing details, checking that they are correct, as we will not be able to issue the invoice if they contain errors.

If your order has already been processed, it is not possible to make changes, as it goes straight to preparation so that you receive it as soon as possible. To avoid any inconvenience, we recommend that you carefully check the items, sizes, colours and address before completing your purchase.

If your order has not yet started preparation, you can let us know through our website. If you do not get a reply from the Tramas+ team to your cancellation request, the order is not cancelled. For this reason, to cancel it we recommend that you contact the customer service team by phone (Mon-Fri 09h to 15h)

We will do everything possible to help you cancel it. However, as we work to ship orders as quickly as possible, we cannot guarantee that the request can be processed in time.

It is not possible to modify an order once it has been placed. If preparation has not yet started, we can cancel it so that you can place it again with the changes you need.

Please note that when cancelling and placing a new order, the promotions applied may be lost if they are no longer active.

We will do everything possible to help you; however, as we work to ship orders as quickly as possible, we cannot guarantee that the request can be processed in time.

The period for collecting your order varies depending on the shipping method you chose:

• Home delivery: if it cannot be delivered to your home, it is sent to the carrier's reference office and remains there for 14 days (Correos) or 7 days (MRW)
• Service Point Delivery: the time varies depending on the carrier: Inpost 7 days / SEUR 6 days. *If you do not collect it in time, the order will go back to our logistics centre and you will have to bear €3.99 in return costs.
• Pick-up in store: the order waits for you in store for 2 weeks; after that period, we refund the amount to you.

Lost packages

At Tramas we strive to make sure every order arrives in perfect condition. If your order gets lost during transport, please contact our customer service team here with your order number and any relevant details.

Damaged packages

We understand how upsetting it is to receive a damaged package. In these cases, you have 30 days from receiving the order to inform our customer service team with your order number and photos of the damaged items or package.

We will review the documentation provided and give you a solution as soon as possible.

If the order appears as delivered, there may have been an error in the notification and the carrier may deliver it within 24 hours of that status change. If you do not receive it after this time, please contact our Customer Service team.

If your order has been cancelled on our side, please note that the charge you see on your account is a debit hold. The usual procedure for card purchases is as follows: on the day you make the purchase, a pre-authorisation of the transaction is made on your bank account, so you will see a charge on your account for that amount. However, the actual charge is only made effective when the order is shipped. As your order has been cancelled, no charge was authorised, so your bank will have to release the debit hold within a maximum of 15 business days from the cancellation date.

If items have been removed from your order, it is due to a lack of stock. Our warehouse tried to send your order in full, but it was not possible. Please contact customer service so they can assist you.

In our stores you can place orders through our screens with the help of our team. This option lets you complete the payment directly at the checkout or, if you prefer, from your own mobile device.

Please note that if you place this type of order and pay at the checkout, the purchase conditions that will apply are those of Tramas+ physical stores.

If you pay via the QR code, the conditions are those of web purchases and you will be able to enjoy their benefits.

If you place your order from the screen and want it shipped to your home or to a collection point, you will have to pay the shipping costs, regardless of the amount of your order.

If you place the order from your account and want it shipped to a store, the minimum amount is €14. If you do it from the store screen, there is no minimum amount.

You can pay for your TRAMAS+ order in the following ways:

• Bank card
• Bizum
• PayPal
• Store credit
• Financing with Scalapay

You can return your order placed at tramasmas.com in the following way:

SPAIN

• At a Tramas+ store free of charge *
• At a drop-off point at a cost of €2.99, which will be deducted from your refund **

You have 30 days from receiving your order. Make sure you follow the instructions to manage your return from your profile.

* Online purchases can be returned or exchanged at Tramas physical stores, except in Seville city (C/O'Donnell and Avda. San Francisco Javier), Fuengirola, Ceuta and Melilla.

** Not available for returns of orders in the Canary Islands and the Balearic Islands.

*** Orders shipped to the Canary Islands and the Balearic Islands can be returned by sending them to:

• Tramas+ Fan Mallorca store: CC Fan Mallorca Shopping, Carrer del Cardenal Rossell, s/n, Platja de Palma i Pla de Sant Jordi, 07007 Palma, Illes Balears
• Tramas+ Tenerife Centro store: C Valentin Sanz, nº 9, 38003 Santa Cruz de Tenerife

In both cases, the shipping costs are at your expense.

PORTUGAL, ITALY AND INTERNATIONAL

You can return your order placed at tramasmas.com in the following way:

• At a Tramas store free of charge if available in your country
• At a drop-off point at a cost of €2.99, which will be deducted from your refund, if available in your country
• If neither of these two options is available to you, contact Customer Service

You have 30 days from receiving your order. Make sure you follow the instructions to manage your return from your profile.

SPAIN, ITALY AND INTERNATIONAL EXCEPT PORTUGAL

You can exchange purchases from tramasmas.com for another size or colour only at our Tramas+ stores*, provided you are within the deadline, the item is in perfect condition, you present your order no., we have stock in the store and the price is the same. If you prefer to exchange it for a different item by sending it to our logistics centre, you will have to return it and place a new online order.

PORTUGAL

Purchases from tramasmas.com cannot be exchanged for a different size or colour, either in store or at the logistics centre. You will have to make a return and buy the product again, in store or online.

* Online purchases can be returned or exchanged at Tramas physical stores, except in Seville city (C/O'Donnell and Avda. San Francisco Javier), Fuengirola, Ceuta and Melilla.

Purchases made directly in physical stores are managed according to the conditions applicable to in-store purchases.

• Returns and exchanges must be made exclusively at Tramas+ stores.

• The refund amount will be issued as a purchase voucher, which can be used in Tramas+ physical stores. Refunds to the original payment method are not made for purchases made in physical stores.

You have a period of 30 days from the purchase date to request an exchange or return.

To process the return, you must present the purchase receipt in the store. Items must be in good condition and show no signs of use.

*Purchases made in physical stores are not considered online orders, therefore they do not allow returns by courier or refunds through the logistics centre.

In the case of orders placed in store through screens, the return method will depend on the payment method used:

• Payment at the checkout: the return must be made at a Tramas+ store in the same country where the purchase was made. In this case, the amount will be refunded as a purchase voucher.
• Payment via QR: the return is managed as an online purchase. You will be able to send the order to our logistics centre and the refund will be made to the original payment method or, if you prefer, as store credit, without needing to go to a store.

Remember that you have 30 days from receiving the shipping confirmation email to make the return.

*Online purchases can be returned or exchanged at Tramas physical stores, except in Seville city (C/O'Donnell and Avda. San Francisco Javier), Fuengirola, Ceuta and Melilla.

Store credit is a balance you receive when you return an order placed on the website, which you can use on future purchases. Store credit does not expire and you can use it as a payment method when you log in to the online store. This payment method can be combined with the other available methods (bank card, PayPal, Bizum and Scalapay).

If, when returning your order, you choose to receive the refund as store credit, you will receive an additional 5% credit on the refund amount of the returned products.

Issuing store credit is irreversible: once issued, it cannot be refunded to the original payment method.

To make any exchange or return, you have 30 days from the receipt of the order or the purchase of the product in store.

Yes, whether you return the item in a physical store or at a collection point, you have 30 days from receiving the order to make the return.

Please note that regardless of when you submit the return request, you must drop off the package at the collection point within 30 days from the date you receive the order.

No. You will always have to make exchanges and returns in the same country where you made the purchase.

*Please note that the Canary Islands are considered a different market from Spain.

The period for receiving the refund depends on the type of purchase and how the return was handled.

Web orders

• Return in store: the refund will be issued within a maximum of 72 hours from when you hand the item in at our stores.
• Return by courier: the refund will be issued within a maximum of 14 days from when your order arrives at our logistics centre.

Orders placed from a screen in store

• Payment via QR (online purchase):
  In store: refund within a maximum of 72 hours.
  By courier: refund within a maximum of 14 days from receipt at the logistics centre.
• Payment made at the checkout: the amount will be refunded as a purchase voucher, given to you at the time of the return in store.

Purchases made in a physical store

• The amount will be refunded as a purchase voucher, which will be given to you at the time of the return.

* Purchases can be returned or exchanged at Tramas physical stores, except in Seville city (C/O'Donnell and Avda. San Francisco Javier), Fuengirola, Ceuta and Melilla.

If you want to cancel or modify your request and you have not yet delivered your return at the collection point, contact customer service so they can assist you.

Once you hand it in, the carrier will take your return to Tramas+, where we will check the goods. If everything is in order, we will refund the amount within a maximum of 14 days from when it arrives at our logistics centre.

No. Products in PACK format are indivisible, so you cannot return or exchange them separately.

You have the free option of going to a Tramas+ physical store or, if you prefer, you can drop off your return at a drop-off point at a cost of €2.99, which will be deducted from your refund.

*Online purchases can be returned or exchanged at Tramas+ physical stores, except in Seville city (C/O'Donnell and Avda. San Francisco Javier), Fuengirola, Ceuta and Melilla.

**Except for returns from the Canary Islands and the Balearic Islands.

We do not have this service available, but you can leave your return at our available drop-off points for a cost of €2.99 or, if you prefer, you can return it in a physical store free of charge. You can check here the location of all our TRAMAS+ stores.

We are sorry, but if you made your purchase in a physical store and have lost the receipt, we will not be able to process the return. The purchase receipt is the legal proof required to handle returns or exchanges in store, so it is important to keep it.

The fastest way to resolve your issue is to follow these steps:

1. Take a photo of the outer packaging of the parcel
   
2. Take a photo of the incorrect items you received where we can see the references.
   
3. Contact our team providing your order number via email at posventa@tramasmas.com

If an item is missing from your order, it may have been sent in several shipments. You can check the total number of parcels in your order in the shipping confirmation email. If you have already received all shipments and an item is still missing, contact our customer service team with the following information:

1. Reference of the missing item or items.
   
2. Take a photo of the outer packaging of the parcel.
   
3. Order number, full name and email address.

The fastest way to resolve your issue is by following these steps:

1. Take a photo of the incorrect item received where we can see the reference.
   
2. Contact our customer service team providing your order number.

The fastest way to resolve your issue is by following these steps:

1. Take a photo of the item showing the defect.
2. Take a photo of the item showing the internal and external label of the faulty product.
3. Contact our customer service team, providing your order number and the photographs. 

If you bought an item in a Tramas+ physical store and it has a defect, you must go directly to the same store where you made the purchase. There, the team will check the product and help you manage the claim or the corresponding exchange according to the condition of the item.

If your order has been returned, the first thing we recommend is checking whether it happened for one of these common reasons:

• The address was incomplete or incorrect, and the carrier was unable to make the delivery.
• You chose a collection point and were unable to go within the period offered by the carrier.
• The courier was unable to deliver the order to your home after several attempts.

If your shipment was to your home or to a collection point, and the package comes back to our warehouse because it could not be delivered or collected, €3.99 will be deducted as return costs. Once we receive the package at our warehouse, we will process your refund within a maximum of 14 days.

You can check the availability of an item on our website. Each product page has up-to-date information on availability and stock. If you enter a specific reference, you will see the sizes available for online sale.

At the moment we cannot guarantee the availability of out-of-stock products, but we encourage you to keep visiting our website or come to our stores so you do not miss upcoming restocks. If you prefer, you can subscribe on the product page to the stock alert and we will notify you as soon as the item you want becomes available again.

At Tramas+ we have more than 230 stores and we cannot guarantee the merchandise you will find in each of them. For this reason, we recommend that you visit the store to discover first-hand the new products we add every day.

WOMEN

CORAL / VELVET / SUPERSOFT / RIBBED PYJAMAS
Sizes: S · M · L · XL

Pant length: 98 · 101 · 105 · 109

Bust: 102 · 106 · 110 · 114

Waist: 74 · 80 · 86 · 90

Hips: 104 · 108 · 112 · 114

ANGORINA PYJAMAS
Sizes: S · M · L · XL

Pant length: 97 · 100 · 103 · 107

Bust: 98 · 102 · 106 · 110

Waist: 68 · 72 · 76 · 80

Hips: 100 · 104 · 108 · 112

LONG VISCOSE PYJAMAS
Sizes: S · M · L · XL

Pant length: 100 · 102 · 104 · 106

Bust: 104 · 108 · 112 · 116

Waist: 68 · 72 · 76 · 80

Hips: 108 · 112 · 116 · 120

LONG COTTON PYJAMAS
Sizes: S · M · L · XL

Pant length: 102 · 103 · 104 · 105

Bust: 102 · 106 · 110 · 114

Waist: 74 · 80 · 84 · 88

Hips: 96 · 100 · 106 · 108

LONG TRACKSUIT SET
Sizes: S · M · L · XL

Pant length: 103 · 105 · 107 · 110

Bust: 100 · 104 · 108 · 116

Waist: 80 · 84 · 88 · 98

Hips: 100 · 106 · 108 · 118

CORAL / RIBBED / VELVET ROBE
Sizes: S · M · L · XL

Length: 94 · 99 · 104 · 110

Bust: 111 · 117 · 121 · 135

Shoulder to shoulder: 40 · 41 · 42 · 45

VELVET SWEATSHIRT
Sizes: S · M · L · XL

Length: 65 · 67 · 70 · 74

Bust: 96 · 102 · 108 · 118

Shoulder to shoulder: 41 · 43 · 45 · 47

MEN

CORAL PYJAMAS
Sizes: S · M · L · XL · XXL

Pant length: 106 · 108 · 110 · 112 · 114

Bust: 110 · 116 · 122 · 128 · 134

Waist: 75 · 80 · 85 · 90 · 95

Hips: 112 · 116 · 120 · 124 · 128

LONG COTTON PYJAMAS / WITH BUTTONS
Sizes: S · M · L · XL · XXL

Pant length: 106 · 108 · 110 · 112 · 114

Bust: 106 · 110 · 114 · 118 · 122

Waist: 80 · 84 · 88 · 92 · 96

Hips: 108 · 116 · 118 · 122 · 126

LONG TRACKSUIT SET
Sizes: S · M · L · XL

Pant length: 104 · 108 · 110 · 112

Bust: 106 · 110 · 114 · 118

Waist: 76 · 80 · 84 · 88

Hips: 112 · 116 · 120 · 124

CORAL ROBE
Sizes: S · M · L · XL · XXL

Length: 108 · 113 · 118 · 123 · 128

Bust: 128 · 132 · 136 · 140 · 144

Sleeve length: 57 · 59 · 61 · 63 · 65

Each sales channel (website, physical stores, franchised stores and marketplaces) has its own prices and promotions, so the same item can cost a different amount depending on where you buy it. It is not a mistake.

The price you pay is the one you see, taxes included, in the channel where you buy when you confirm your order, and it does not change afterwards. We do not apply personalised prices: the price only varies according to the channel and the promotion in force. This is set out in our Terms and Conditions (clause 11).

When you place an order from a screen in store, the prices applied are those of the website. You will enjoy the promotions of that channel and not those that are in store.